DELIVERY INFORMATION
The safety of our staff and customers is our top priority, so we’re working around the clock to make sure that you can get your orders as quickly as possible whilst keeping deliveries safe. Our same day dispatch time Mon-Fri is 1.00pm.
While we work to keep everyone safe, we expect there be some delays to deliveries – we appreciate everyone’s patience during this time. You’ll be able to see all delivery options available to you at the checkout. Please ensure that you read our COVID-19 customer notice before proceeding with your order.
Coronavirus (COVID-19) Customer Notice
Delivery of your parcel.
Due to the current situation, there are significant impacts on our ability to maintain all of our usual service levels. Our delivery partners Royal Mail are still operating as normal, however due to an increase in staff absences in some areas in particular deliveries are being slightly delayed. We advise during this time to use our Royal Mail Tracked service as these are taking priority.
If your goods do not arrive within our typical time frame we ask you to please be patient as our carriers are doing their utmost to deliver goods to you during this time.
There are changes to any signed for delivery – parcels will be placed on your door before they ring the bell and the delivery person will stand back ready for you to answer. If you are not at home you will be left a card with instructions on how to arrange re-delivery. You will no longer be asked to physically sign for the parcel, but you will be asked for your name which the delivery person will enter into the hand held device on your behalf.
Receiving your parcel.
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of virus don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.
Delivery times.
Please note some deliveries are experiencing slight delays, particularly the Royal Mail First Class service*. Next day services are currently taking priority, therefore we advise customers to use Royal Mail Tracked to avoid any disappointment.
*15/04/2020 Update – Royal Mail have advised that First Class deliveries in some cases are currently taking up to 10 working days. Next day deliveries are taking priority, however please be aware deliveries are now being made by 4pm the next day.
International Delivery times.
Unfortunately, international deliveries have been suspended at this current time.
Royal Mail Tracked UK Delivery:
- 2 – 4 working days* (During this time deliveries are taking slightly longer than the usual 1 – 3 business day delivery time).
- This is a tracked service. Information will be available online regarding the delivery of your item(s).
- Same day dispatch Monday to Friday orders placed before 1:00pm. (Excluding Bank holidays)
- Deliveries are made weekdays and on Saturday.
*Please note during the COVID-19 situation we have been advised by Royal Mail that some Tracked deliveries are taking up to 10 working days.
FREE – Spend Over £20
Royal Mail Standard UK Delivery:
- 3 – 5 working days* (During this time deliveries are taking slightly longer than the usual 1 – 3 business day delivery time).
- This isn’t a tracked service. Information will only be available online at the point an attempt is made – or successfully – deliver your item.
- Same day dispatch Monday to Friday orders placed before 1:00pm. (Excluding Bank holidays)
- Deliveries are made weekdays and on Saturday.
*Please note during the COVID-19 situation we have been advised by Royal Mail that some Standard deliveries are taking up to 15 working days.
£2.99
Royal Mail Tracked 24 Next Day UK Delivery:
- 1 – 2 working days* (During this time deliveries are taking slightly longer than the usual 1 – 3 business day delivery time).
- This is a tracked service. Information will be available online regarding the delivery of your item(s).
- Same day dispatch Monday to Friday orders placed before 1:00pm. (Excluding Bank holidays)
- Deliveries are made weekdays and on Saturday.
*Please note during the COVID-19 situation we have been advised by Royal Mail that some Tracked 24 deliveries are taking longer than anticipated.
£4.99